Last updated: October 22, 2026
These Terms of Service apply to use of tiendor.com and purchases from Tiendor. The seller is ZUKOVS ALEKSEJS, sole proprietor (EI), trading as Tiendor, 28 AVENUE JEAN MOULIN, 34500 BEZIERS, France. SIREN: 991504051. SIRET: 99150405100012.
Please read these terms and the linked policies before placing an order. They describe the conditions of the purchase. Nothing in these terms excludes or limits a mandatory right or remedy provided by applicable consumer law.
1. Our store and customers
Tiendor is an online general store serving delivery addresses in the United States. Prices and checkout amounts are in U.S. dollars (USD). You must have legal capacity to enter into the purchase and provide accurate contact, billing, and delivery information. An adult responsible for the purchase must place any order for a minor.
2. Product information
The product page describes the item, the selected option or variant, and the included components. Read its specifications, compatibility details, and usage information before ordering. Images help explain the product; screen settings can affect the appearance of colors. A variation in a screen display does not remove your rights if the item supplied materially differs from its description.
Availability is shown on the product page. If we discover an item cannot be supplied after an order has been placed, we will tell you and offer an appropriate resolution, including cancellation and a full refund for an unavailable item.
3. Prices and payment
The item price, quantity, free standard shipping, any applicable taxes, and the complete amount charged by Tiendor are shown before you place the order. Review that summary carefully. The price for an accepted order is the agreed checkout price, subject to any correction process required by applicable law.
Payment methods that are available for your order are displayed at checkout. An order requires successful payment or authorization under the conditions shown for the selected method. These are purchases of goods; placing an order does not create a subscription or recurring purchase arrangement.
If an obvious pricing or product-information error affects your order, we will contact you to explain it. We will not charge a higher price or substitute a materially different item without your agreement. If you do not wish to proceed with a correction, you may cancel the affected item for a full refund. See Payment Information.
4. Placing an order
Add the selected items to your cart, enter the required details, review the total and policies, and submit the order using the payment button. You can correct the cart and entered information before submitting it. The button identifies that placing the order creates an obligation to pay.
We send an order acknowledgment to the email address entered at checkout. It records the order we received. We may need to resolve an incomplete address, payment issue, or availability issue before fulfillment. Any acceptance or status confirmation sent for the order should be kept with your purchase records. If we cannot fulfill the order, we will notify you and refund any payment for the canceled goods.
Please contact us promptly if an order confirmation contains an error. Keep your confirmation and order number so we can assist with questions.
5. Shipping and delivery
Standard shipping within our United States delivery area is free. Orders are processed in 1–2 business days, followed by an estimated 3–7 business days in transit after dispatch. The estimated total is 4–9 business days from the start of processing.
Our cutoff is 2:00 PM Monday–Friday, Europe/Paris time, excluding public holidays. Orders at or after cutoff begin processing on the next business day. Europe/Paris follows CET in winter and CEST in summer. Delivery estimates, delay handling, address changes, and parcel concerns are explained in our Shipping Policy.
If we cannot ship within the promised processing time, we will inform you of the delay and offer the choice to accept a revised estimate or cancel for a full refund. Your statutory delivery rights remain unaffected.
6. Returns, refunds, and exchanges
You may request a return or exchange within 30 calendar days after delivery. Return shipping is free using the prepaid label we email to you for printing. Returns go to our address in France. There is no restocking fee.
We issue an eligible refund to the original payment method within 7 business days after receiving and inspecting the returned item, or sooner where the law requires. Exchanges depend on replacement availability. Read the full procedure and conditions in our Returns and Refund Policy.
7. Cancellations and changes
Email us as soon as possible if you want to cancel or change an order. We will try to act before dispatch. If the order has already been dispatched, a change may not be possible, and the return process applies. A cancellation required by law is handled in accordance with that law.
8. Problems with an item
Contact us if goods arrive damaged, defective, incorrect, or incomplete. Describe the issue and provide the order number. We will work with you on the appropriate remedy. Any mandatory warranty, conformity, or other consumer rights applicable to your purchase remain in effect. The voluntary 30-day return policy does not shorten those rights.
9. Responsible website use
Do not use the website for unlawful activity, fraudulent orders, unauthorized access, interference with other users, or attempts to damage the website. Keep account login information confidential if you create an account. Contact us if you suspect unauthorized use.
Website content and branding are protected by the rights of their respective owners. Personal browsing and use needed to place an order are permitted. Other use requires permission where intellectual property law requires it.
10. Privacy
Our Privacy Policy explains how we handle order, contact, and website information. Our Cookie Policy provides further information about browser storage.
11. Responsibility and legal rights
Each party remains responsible to the extent provided by applicable law. We do not exclude liability that cannot lawfully be excluded or restrict a consumer remedy that cannot lawfully be restricted. Website maintenance or a technical interruption does not remove obligations relating to an accepted order.
12. Questions and disputes
Please contact customer support first with an order concern so we have an opportunity to resolve it. This does not prevent you from contacting a competent authority or using a remedy available by law.
The laws and courts competent for a transaction are determined by the applicable legal rules, including any mandatory consumer protections applicable to you. These terms do not require you to give up a mandatory protection or an available right to bring proceedings before a competent court.
13. Changes to these terms
We may update these terms for future purchases. The version made available when you place an order applies to that order, subject to mandatory legal requirements. The date above identifies the current version.
Contact Tiendor
Tiendor, operated by ZUKOVS ALEKSEJS, sole proprietor (EI)
28 AVENUE JEAN MOULIN
34500 BEZIERS
France
Email: support@tiendor.com
Telephone: +33 6 07 87 22 42
Customer support: Monday–Friday, 9:00 AM–6:00 PM, Europe/Paris time (CET in winter and CEST in summer), excluding public holidays.