Last updated: October 22, 2026
We accept returns and exchanges within 30 calendar days of delivery. Return shipping is free using the prepaid label we provide. We do not charge a restocking fee.
Our return terms
| Return request window | 30 calendar days after delivery |
|---|---|
| Returns accepted for | Change of mind, damaged, defective, incorrect, or incomplete items |
| Return shipping | Free prepaid label emailed to you for printing |
| Restocking fee | None |
| Exchanges | Accepted, subject to replacement availability |
| Refund timing | Within 7 business days after we receive and inspect the returned item |
| Refund method | Original payment method |
How to request a return
- Email support@tiendor.com within 30 calendar days of receiving your order. Include your order number, the item you wish to return, and whether you prefer a refund or an exchange. A reason helps us assist you but is not required for a change-of-mind return.
- We will reply with return instructions and a prepaid return shipping label. The label is free and is sent to your email address so you can print it.
- Pack the item securely, attach the provided label, and send it according to the instructions. Keep the carrier receipt or tracking information until the return is complete.
Please contact us before mailing an item so we can supply the correct prepaid label and match the parcel to your order. You do not need to buy return postage when using our label. If you have trouble printing the label or using the nominated carrier, contact us before paying for another shipping service.
Return address
Returns are sent to our business address in France:
Tiendor — ZUKOVS ALEKSEJS EI
28 AVENUE JEAN MOULIN
34500 BEZIERS
France
The prepaid label covers the return shipment from the United States to this address. The international location of the return address does not create a return shipping charge for you when you use our provided label.
Condition of returned items
For a change-of-mind return, the item should be unused, in its original condition, and include the accessories and components received. Include the original packaging where reasonably possible and use suitable protective packaging. Opening the parcel to inspect the item does not, by itself, prevent a return.
These condition requirements do not exclude a claim for an item that arrived damaged, faulty, incorrect, or incomplete. We will not apply a restocking fee. If we believe a return does not meet this policy, we will explain the issue and discuss the next steps with you before making a decision.
Damaged, defective, incorrect, or missing items
Contact us promptly after discovering a problem so we can help. Include your order number and a description of the issue. Where reasonably possible, photographs of the item and parcel help us assess the problem. We will arrange an appropriate replacement, return, or refund, without charging you return shipping for our error or a defective item.
The 30-day change-of-mind period does not shorten any mandatory rights you may have for faulty or misdescribed goods.
Refunds
We inspect a returned item after it reaches us and notify you about the refund. We issue the approved refund to the original payment method within 7 business days after receiving and inspecting the return. We do not substitute store credit for a refund without your agreement.
A full eligible return receives the amount paid for the returned item, together with any applicable taxes charged for it. Original standard shipping is free, so there is no original standard shipping charge to deduct. If only part of an order is returned, the refund relates to the returned items.
Your bank or payment provider may need additional time to post an issued refund to your account. If you have not received a refund after we confirm it has been issued, contact us so we can check the transaction reference.
Exchanges
To request an exchange within 30 days of delivery, email us with the item and replacement you want. Exchanges depend on replacement availability. Return shipping and standard shipping of the agreed replacement are free. If the replacement has a different price, we will explain the difference and obtain your agreement before proceeding. If the requested replacement is unavailable, you may choose an eligible refund instead.
Order cancellation
Contact us as soon as possible to cancel an order. If it has not been dispatched, we will cancel it and refund the payment. If dispatch has already occurred, follow the return process above. Any refund required sooner by applicable law will be handled within that legally required period.
Contact Tiendor
Tiendor, operated by ZUKOVS ALEKSEJS, Entrepreneur individuel (EI)
28 AVENUE JEAN MOULIN
34500 BEZIERS
France
Email: support@tiendor.com
Telephone: +33 6 07 87 22 42
Customer support: Monday–Friday, 9:00 AM–6:00 PM, Europe/Paris time (CET in winter and CEST in summer), excluding public holidays.