Last updated: October 22, 2026
Where does Tiendor deliver?
We deliver to the United States only. Standard shipping is free, with no minimum order amount. Tiendor is operated by a business based in France.
How long does an order take?
Processing takes 1–2 business days, followed by an estimated 3–7 business days in transit after dispatch. The estimated total is 4–9 business days from the start of processing. Business days are Monday–Friday, excluding public holidays affecting our operations or carrier service.
What is the order cutoff?
The cutoff is 2:00 PM Monday–Friday, Europe/Paris time. Orders placed at or after cutoff, over the weekend, or on a public holiday enter processing on the next business day. Europe/Paris uses CET in winter and CEST in summer.
How can I follow my delivery?
We email a shipping confirmation after dispatch and include the available tracking information. Contact support@tiendor.com with your order number if you need help finding an update. See the Shipping Policy.
Can I cancel or change an order?
Email us as soon as possible. We will try to make the change or cancel before dispatch. Once the parcel is in transit, a change may not be possible, and our return process applies.
Can I return an item if I change my mind?
Yes. Email us within 30 calendar days after delivery to request a return. For a change-of-mind return, the item should be unused, in original condition, and include its accessories. Opening the parcel to inspect the item does not, by itself, prevent a return. There is no restocking fee.
Who pays for return shipping?
Tiendor does. We email you a prepaid label to print and attach to your parcel. Returns go to 28 AVENUE JEAN MOULIN, 34500 BEZIERS, France. The international return shipment is free when you use our label. Contact us before mailing the item so we can provide the correct instructions.
Are exchanges accepted?
Yes. Request an exchange within 30 days of delivery. It is subject to replacement availability. Return shipping and standard shipping of the agreed replacement are free. Any price difference is explained and agreed with you before proceeding.
When will I receive my refund?
We issue an eligible refund to your original payment method within 7 business days after receiving and inspecting the return. Your bank or payment provider may need additional time to post the issued refund. Read the full Returns and Refund Policy.
What if my order is damaged, incorrect, or incomplete?
Contact us promptly with your order number and a description of the issue. Photographs can help where reasonably possible. We will arrange an appropriate resolution. Your mandatory consumer rights are not limited by our voluntary 30-day return period.
What currency and payment methods do you use?
Prices are in U.S. dollars (USD). The methods currently available for your order and the complete total are shown at checkout before you pay. See Payment Information.
How do I contact customer support?
Email support@tiendor.com or call +33 6 07 87 22 42. Our hours are Monday–Friday, 9:00 AM–6:00 PM, Europe/Paris time, excluding public holidays.