Shipping Policy

Last updated: October 22, 2026

Tiendor delivers orders to the United States only. This policy explains our shipping cost, processing schedule, estimated delivery time, and help with delivery problems.

Shipping at a glance

Processing and cutoff time

We process orders Monday through Friday, excluding public holidays. Orders placed before 2:00 PM Europe/Paris time enter processing that business day. Orders placed at or after 2:00 PM, during the weekend, or on a public holiday enter processing on the next business day. Europe/Paris follows Central European Time (CET, UTC+1) in winter and Central European Summer Time (CEST, UTC+2) in summer.

Processing normally takes 1–2 business days. This includes reviewing the order and preparing it for dispatch. Transit begins after the order is handed to the carrier.

Delivery estimates

After dispatch, estimated transit is 3–7 business days. Combining processing and transit, the estimated total is 4–9 business days from the start of processing. Business days are Monday through Friday, excluding public holidays affecting our operations or the carrier. Weekends are not counted.

These are delivery estimates. Severe weather, carrier disruptions, customs checks, an incomplete address, or other events outside our control can affect transit. We will help you investigate an overdue order. An estimate does not remove your rights if an order is not shipped or delivered as agreed.

Shipping charges and order total

Standard shipping to the United States is free. Product prices are in U.S. dollars (USD). Any applicable taxes and other amounts charged by Tiendor are shown before you place your order. Review your complete order total at checkout before confirming payment.

Delivery details and tracking

Enter a complete and accurate delivery address, including any apartment or unit number, ZIP code, and contact details. If an address needs correcting, email support@tiendor.com as soon as possible with your order number. We will try to make the correction before dispatch; a change cannot be guaranteed once the parcel is in transit.

When your order is dispatched, we send a shipping confirmation to the email address supplied at checkout. Available tracking information is included with that confirmation. Carrier tracking may take time to show the first scan. If you cannot find the confirmation or need an update, contact us.

Delays, lost parcels, and delivery concerns

If we cannot dispatch within the promised processing time, we will notify you, provide a revised estimate, and offer the choice to accept the delay or cancel for a full refund. If we cannot fulfill an order, we will cancel it and provide a full refund.

If tracking stops updating, delivery is overdue, or a parcel is marked delivered but you have not received it, contact us with your order number. We will investigate with the carrier and work with you on an appropriate resolution. We do not treat a tracking status alone as a reason to dismiss a delivery complaint.

For an item that arrives damaged, incorrect, or incomplete, contact us promptly. An order number and photographs can help us resolve the issue, but your statutory rights do not depend on retaining the packaging or providing photographs where this is not reasonably possible.

Cancellations and returns

For an order cancellation, contact us before dispatch. If dispatch has already occurred, our Returns and Refund Policy explains the free 30-day return process. Returns are sent to our address in France using a prepaid label supplied by email.

Contact Tiendor

Tiendor, operated by ZUKOVS ALEKSEJS, Entrepreneur individuel (EI)
28 AVENUE JEAN MOULIN
34500 BEZIERS
France

Email: support@tiendor.com
Telephone: +33 6 07 87 22 42
Customer support: Monday–Friday, 9:00 AM–6:00 PM, Europe/Paris time (CET in winter and CEST in summer), excluding public holidays.