Last updated: October 22, 2026
We can help with product questions, order updates, delivery concerns, returns, exchanges, and privacy requests.
Customer support
Email: support@tiendor.com
Telephone: +33 6 07 87 22 42
Hours: Monday–Friday, 9:00 AM–6:00 PM, Europe/Paris time, excluding public holidays.
Europe/Paris uses CET (UTC+1) in winter and CEST (UTC+2) in summer. Messages received outside our support hours are handled during the next support period.
Help us find your order
For an existing order, include your order number, the email address used at checkout, and a short description of the question. For an item issue, describe what happened; photographs can help where reasonably possible. Do not send full payment card numbers, card security codes, or passwords.
Business and returns address
Tiendor — ZUKOVS ALEKSEJS EI
28 AVENUE JEAN MOULIN
34500 BEZIERS
France
For a return, email us first to receive the free prepaid label and instructions. The label is sent by email for you to print. See our Returns and Refund Policy.
Useful information
Business operator: ZUKOVS ALEKSEJS, Entrepreneur individuel (EI), France.
SIREN: 991504051. SIRET: 99150405100012.