Last updated: October 22, 2026
Tiendor displays prices and charges orders in U.S. dollars (USD). This page explains how to review payment information and get help with a transaction.
Available payment methods
The payment methods currently available for your order are displayed at checkout. Availability can depend on your device, location, and the payment service used. Choose an available method and follow its instructions. A payment logo elsewhere on the site does not replace the live options shown at checkout.
Your order total
Before confirming payment, review the items, quantities, prices, billing and delivery information, any applicable taxes, and the final amount. Standard shipping to the United States is free, with no minimum order amount.
Tiendor does not add a recurring subscription charge to a product order. Any fee charged separately by your bank or payment provider, such as currency conversion, is determined by that provider. Contact your provider about its own fees.
Payment authorization and confirmation
Your selected payment service handles authorization according to its own process. A pending authorization can appear before a transaction is completed. If you believe a payment has been taken but you did not receive an order confirmation, check your email folders and contact us with the email address used and an approximate transaction time. Do not send full card numbers, security codes, or passwords.
Declined or unsuccessful payments
Check that your billing details are correct and that the selected method can be used for the transaction. Your payment provider can explain a decline. Avoid repeatedly submitting an order if you are unsure whether a payment succeeded; contact us so we can check for an order or duplicate payment.
Refunds and payment questions
Eligible return refunds are issued to the original payment method within 7 business days after we receive and inspect the return. Your payment provider may need additional time to post an issued refund. See the Returns and Refund Policy for the complete process.
If a charge appears incorrect, email us with your order number and a description of the issue. You retain any dispute rights available through your payment provider or applicable law.
Contact Tiendor
Tiendor, operated by ZUKOVS ALEKSEJS, Entrepreneur individuel (EI)
28 AVENUE JEAN MOULIN
34500 BEZIERS
France
Email: support@tiendor.com
Telephone: +33 6 07 87 22 42
Customer support: Monday–Friday, 9:00 AM–6:00 PM, Europe/Paris time (CET in winter and CEST in summer), excluding public holidays.